Privacy policy

This privacy policy applies to the processing of personal data by:
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‍Hibisco Rebelde Unipessoal LDA
Trading as Xprtee

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‍Registered office:
Avenida Comunidades Lusiadas, Edificio Solmonte, Aptm. 902
Portimão 8500-801
Portugal

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VAT number: 517636727
Email: privacy@xprtee.com
Website: www.xprtee.com

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Hereinafter referred to as “Xprtee”, “we”, “our” or “us”.

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‍1. Introduction
‍Xprtee determines the purposes and means of processing your personal data and therefore acts as a data controller.

This policy applies to the processing of personal data of:
- Platform users (clients and experts)
- Website visitors
- Prospects and leads
- Business partners and service providers

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We are committed to handling your personal data with care and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

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‍2. What personal data we collect
‍We only collect personal data that is necessary for our services.

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‍2.1 Platform users (clients & experts)
- Basic information: first name, last name, email address, phone number, company, role
- Professional data (for experts): CV, skills, experience, certifications, profile picture
- Account data: login details, preferences
- Communication data: emails, chat messages, support requests
- Technical data: IP address, browser, device info, session data
- Usage data: platform interactions, booking activity
- Payment data: bank account details and transaction data (processed via payment providers)
- Marketing data: preferences, email engagement

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‍2.2 Website visitors & leads
- Name and email (e.g. via contact forms or newsletter signup)
- Any information you voluntarily provide
- Technical and analytical data (cookies, IP address, browsing behavior)
- Marketing preferences

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‍2.3 Business partners & suppliers
- Contact details (name, email, phone, company, role)
- Contractual and communication data
- Payment and invoicing details

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‍3. Why we process your data (and legal basis)

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3.1 To provide our services(Legal basis: contract / pre-contractual steps)
We use your data to:
- Create and manage accounts
- Match clients with experts
- Enable bookings and video sessionsProcess paymentsCommunicate with users

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‍3.2 To improve and secure the platform(Legal basis: legitimate interest)
We analyze usage data to:
- Improve performance and UX
- Ensure security and prevent fraud
- Monitor system reliability

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‍3.3 For marketing purposes(Legal basis: legitimate interest or consent)
We may send:
- Product updates
- Relevant offers or content
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You can unsubscribe at any time. Cookies for marketing purposes are only used with your consent.

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‍3.4 Legal compliance and protection(Legal basis: legal obligation / legitimate interest)
We process data to:
- Comply with accounting and tax obligations
- Prevent fraud and abuse
- Defend legal claims

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‍4. Data sharing
‍We only share your data when necessary with:
- IT and hosting providers
- Payment providers
- Analytics and marketing tools
- Professional advisors (e.g. accountants)

We ensure all partners comply with data protection requirements.We do not sell your personal data.

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‍5. International data transfers
‍Your data may be transferred outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards such as:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)

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‍6. Data retention
‍We do not store your data longer than necessary:
- Platform users: up to 3 months after account deletion
- Leads / contacts: up to 6 months after last interaction
- Newsletter subscribers: until unsubscribe
- Legal obligations (e.g. accounting): up to 7 years
- Legal claims: up to 10 years where applicable

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‍7. Security measures
‍We implement appropriate technical and organizational measures, including:
- Secure servers and encryption (SSL)
- Access controls and authentication
- Regular backups
- Internal confidentiality measures

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‍8. Your rights
‍You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processingObject to processing (especially marketing)
- Withdraw consent
- Request data portability

You also have the right to file a complaint with your local data protection authority.

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‍9. Cookies
‍Xprtee uses cookies and similar technologies. For more details, please refer to our Cookie Policy.

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‍10. Changes to this policy
‍We may update this privacy policy from time to time. The latest version will always be available on our website.

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‍11. Contact
‍For any questions or requests regarding this policy:
📧 privacy@xprtee.com

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We aim to respond within one month.