Privacy policy
This privacy policy applies to the processing of personal data by:
Hibisco Rebelde Unipessoal LDA
Trading as Xprtee
Registered office:
Avenida Comunidades Lusiadas, Edificio Solmonte, Aptm. 902
Portimão 8500-801
Portugal
VAT number: 517636727
Email: privacy@xprtee.com
Website: www.xprtee.com
Hereinafter referred to as “Xprtee”, “we”, “our” or “us”.
1. Introduction
Xprtee determines the purposes and means of processing your personal data and therefore acts as a data controller.
This policy applies to the processing of personal data of:
- Platform users (clients and experts)
- Website visitors
- Prospects and leads
- Business partners and service providers
We are committed to handling your personal data with care and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. What personal data we collect
We only collect personal data that is necessary for our services.
2.1 Platform users (clients & experts)
- Basic information: first name, last name, email address, phone number, company, role
- Professional data (for experts): CV, skills, experience, certifications, profile picture
- Account data: login details, preferences
- Communication data: emails, chat messages, support requests
- Technical data: IP address, browser, device info, session data
- Usage data: platform interactions, booking activity
- Payment data: bank account details and transaction data (processed via payment providers)
- Marketing data: preferences, email engagement
2.2 Website visitors & leads
- Name and email (e.g. via contact forms or newsletter signup)
- Any information you voluntarily provide
- Technical and analytical data (cookies, IP address, browsing behavior)
- Marketing preferences
2.3 Business partners & suppliers
- Contact details (name, email, phone, company, role)
- Contractual and communication data
- Payment and invoicing details
3. Why we process your data (and legal basis)
3.1 To provide our services(Legal basis: contract / pre-contractual steps)
We use your data to:
- Create and manage accounts
- Match clients with experts
- Enable bookings and video sessionsProcess paymentsCommunicate with users
3.2 To improve and secure the platform(Legal basis: legitimate interest)
We analyze usage data to:
- Improve performance and UX
- Ensure security and prevent fraud
- Monitor system reliability
3.3 For marketing purposes(Legal basis: legitimate interest or consent)
We may send:
- Product updates
- Relevant offers or content
You can unsubscribe at any time. Cookies for marketing purposes are only used with your consent.
3.4 Legal compliance and protection(Legal basis: legal obligation / legitimate interest)
We process data to:
- Comply with accounting and tax obligations
- Prevent fraud and abuse
- Defend legal claims
4. Data sharing
We only share your data when necessary with:
- IT and hosting providers
- Payment providers
- Analytics and marketing tools
- Professional advisors (e.g. accountants)
We ensure all partners comply with data protection requirements.We do not sell your personal data.
5. International data transfers
Your data may be transferred outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards such as:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
6. Data retention
We do not store your data longer than necessary:
- Platform users: up to 3 months after account deletion
- Leads / contacts: up to 6 months after last interaction
- Newsletter subscribers: until unsubscribe
- Legal obligations (e.g. accounting): up to 7 years
- Legal claims: up to 10 years where applicable
7. Security measures
We implement appropriate technical and organizational measures, including:
- Secure servers and encryption (SSL)
- Access controls and authentication
- Regular backups
- Internal confidentiality measures
8. Your rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processingObject to processing (especially marketing)
- Withdraw consent
- Request data portability
You also have the right to file a complaint with your local data protection authority.
9. Cookies
Xprtee uses cookies and similar technologies. For more details, please refer to our Cookie Policy.
10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
11. Contact
For any questions or requests regarding this policy:
📧 privacy@xprtee.com
We aim to respond within one month.
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